| Frequently Asked Questions |
Below are some commonly asked questions regarding the new ordering process for purchasing Apple
Computer products.
What is the Apple Store for Higher Education?
The Apple Store for Higher Education is a way to get complete information on Apple education products.
You will find current specifications for every product. You can also choose from hundreds of
build-to-order configurations and print out a detailed price quote. The most up-to-date pricing for
Apple products will always be available at the Apple Store for Higher Education.
Can individuals purchase from the Apple Store for Higher Education?
Yes, the Apple Store has educational pricing for Departments, Faculty, Staff and Students.
How do I access the Apple Store for Higher Education?
The site of the Apple Store is
http://www.apple.com/education/store. Departments should select "Higher Education
Institution" and Higher Education individuals should select "Higher Education Faculty, Staff, and
Students." Remember to select The University of Hawaii Bookstore as your "school" so that Apple
will file your proposed order correctly.
Am I placing an order when I am shopping in the Apple Store for Higher Education?
Departments are NOT placing an order. You are creating a proposal at the Apple site which you will
be able to use as a price quotation for a purchase requisition. Higher Education individuals have
the option to place their proposed order with Apple Computer, Inc. via credit card, money order,
cashier's check, or money order.
How do I create a proposal?
You will be able to select hardware, software and peripherals which you are interested in purchasing.
At the end of your shopping you will be able to "checkout". Once this is done you will need to "request
a proposal". Finally, a proposal number will be assigned to your proposed order. Please remember to
fill-in all information requested for faster order processing.
What do I do with this proposal number?
You will submit a purchase requisition to your on-campus University of Hawaii Bookstore along with
your proposal number, the last name of the proposer and/or a print out of your proposed order. Please
remember that the University of Hawaii Bookstore requires original signatures on the purchase
requisitions.
Do I need to add tax to my purchase requisition?
Yes, an additional hawaiian impost and general excise tax needs to be added to the total purchase.
Apple Computer, Inc. will be assessing these taxes on ALL orders from the The Apple Store for Education.
How do I find out how much tax I need to add to my purchase requisition?
The hawaiian impost tax will vary according to the product(s) ordered. The general excise tax is
currently set at 4.66%. Departments can factor in a ESTIMATED impost tax of .5% and a general excise
of 4.66%. The Bookstore will charge you the actual tax when processing the requistion. If you require
the EXACT total tax amount please feel free to contact the Computer
Department at (808)956-5089 for this
information.
Will I get a courtesy discount on my requisition?
No, unfortunately due to Apple's new national price restructuring the University of Hawaii Bookstore
is no longer able to apply a courtesy discount on all products ordered through the Apple Store. The
prices reflected on the Apple Store for Higher Education will be the same for all higher education
institutions throughout the United States. We will still honor the discount for all other computer
merchandise ordered through the Bookstore.
How do I get my merchandise?
Your order will be shipped to your on-campus University of Hawaii Bookstore. If you wish to have your
order delivered to your ON-CAMPUS department, please specify "delivery" on your requisition. If you
do not specify "delivery" the requisitioner will be contacted for pick-up. Merchandise will be
picked-up at the University of Hawaii Bookstores. If you want your order delivered "Complete" please
note this on the purchase requisition. Please remember that this may cause delays to your order if
one or more items are backordered at Apple Computer, Inc. If you do not specify "Complete", merchandise
will be charged and delivered as the merchandise arrives at the Bookstore.
I work on a neighbor island campus, how can I order Apple merchandise?
You will follow the same steps in creating a proposed order. You will then submit your purchase
requisition to your on-campus bookstore. Your on-campus bookstore will submit your purchase requisition
to the Manoa bookstore. Your order will be shipped to the neighbor island bookstore.
Do I need to pay for shipping?
Yes, a shipping fee will be charged, prices varied depending on item.
Can I return merchandise purchased from the Apple Store?
All sales are final. Apple does not allow any returns once items have been shipped from Apple Computer,
Inc. Therefore, before submitting your requistion to the Bookstore please insure product configuration
and compatibility.
How do I get service for my computer?
Your computer comes with a One (1) Year Limited Warranty from Apple. Warranty Service is handled
through the University of Hawaii Bookstore Computer Service Department. Please call 956-3881 to
schedule a repair.
What if I do not see my question being answered?
Please email the University of Hawaii Bookstore who will
answer your question.
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All Computer Sales Inquiries, call (808) 956-4317. Eligible student, faculty, and staff purchases only.
Academic ID required for purchase. All sales are final; no refunds or exchanges. Shipping to neighbor islands extra. All products, prices, and availability are subject to change without notice. Bookstore is not responsible for typographical errors.
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